Insurance
Liaison.
Your claim, fully documented — from day one.
Science over guesswork. We restore what matters.
Insurance claims live or die on documentation. From the moment we arrive we're building your evidence pack: thermal images, moisture maps, daily logs, scope of works and photo records — formatted the way insurers want to see them.
We deal direct with your insurer and assessor, take the back-and-forth off your plate, and where possible invoice the insurer directly so you're not out of pocket.
Step by step.
Documented & guaranteed at every stage
Document on arrival
Thermal imaging, moisture readings, photo evidence captured.
Scope & quote
Detailed scope of works prepared and lodged with insurer.
Liaise & approve
We handle assessor calls, variations and approvals.
Direct billing
Where possible, invoiced direct to your insurer.
Every job, the same standard.
IICRC-certified technicians, calibrated equipment and full documentation from first call to final sign-off. No corners, no upsells, no surprises on the invoice.
- /01Insurer-formatted scope and quote
- /02Thermal imaging and moisture map evidence
- /03Direct assessor liaison
- /04Direct billing to most major insurers
They were on site in 45 minutes, had the water out by midnight, and we never had to call our insurer ourselves. The carpet was saved.
Straight
answers.
Transparent, technical and fast. A technician answers — not a call centre.
Our dispatch is live 24/7. A crew is typically on site within 60 minutes of your call across all five metro regions, with equipment ready to run the moment we arrive.
